Review

Beverly was an excellent service rep, efficient and friendly. When I called her on why the call took longer than quoted, she clearly explains that due to the sudden snowfall, more cars came into change to snow tires than expected which caused the delay. However, she promised that they would stay as late as needed to ensure all cars were completed that day, and I did not have to go back on Mon.

Review

The staff (service dept., sales dept., front desk) at Infiniti of Bedford have always been courteous and polite to me. The service work performed has always been satisfactory. These are a few of the reasons why I keep coming back to have my car serviced at this dealership.

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Treated me with respect and in a professional manner. My service rep even parked the loaner car in front of the dealer show room where I was speaking to a sales rep instead of service area which I had just left!

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Salesperson was excellent. Manager came over to meet me.

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Both Maura and Joe provided excellent customer service, as always. This is the 4th Infiniti I have purchased and the quality of the people working at the dealer, as well as the quality and value of the car, are the reasons I keep coming back.

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They made me feel comfortable because of their excellent customer service.

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Terry was very accommodating and accessbile. He was also very responsive to questions I had. He made special arrangements to accommodate my son's schedule for the delivery of the vehicle and in fact, delivered the car to our home. By far away, the overall best experience I have had in leasing and/or purchasing a vehicle. Terry does a great job in representing Infiniti.

Review

This was our first experience at Bedford Infiniti, recommended for warranty covered repair work. The staff was very professional, courteous, and knowledgeable. We were extremely pleased with the service they provided. My husband's comment, when I brought our car home, was that we would definitely consider driving the 1.5 hrs to Bedford, if our next new car choice is an Infiniti again!

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This is my 2nd Infiniti and the Infiniti of Bedford dealership is exceptional! Although I bought this 35MX in Illinois I feel the service dept. is very professional and knowledgeable and treats me as if I purchased my vehicle in Bedford! Keep up the good work!

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My car was delivered to me at my home. I really liked that.

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I appreciated that they washed and vacuumed my car-very nice.

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I had valet service which is a real necessity based on the number of hours I am required to be at work! The valet service was exceptional.

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We were set on a specific color and option packages and the dealer did a good job of working with us and tracking down a vehicle that met our requirements.

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the sale person were very knowledgeable.

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Sales Process- pressure-free, not pushy.

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Beverly is a very professional, compassionate, Service Advisor. She simply made the sometimes dreaded service experience tolerable. We need more like her.

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A service person was coming out the front door as we were approaching for our first visit. He paused, smiled, held the door open for us, and said, "Welcome to Infiniti of Bedford." Very impressive. The coffee was also excellent.

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This is my 7th Infinity. I'm very satisfied.

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Extremely pleased with Infiniti of Bedford. It's our 5th Infiniti from that dealership.

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The valet service offered is a great benefit for me. It is one of the major factors in deciding to purchase a second car from Bedford Infiniti.

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Customer Service Rep Beverly is an excellent resource. She gets it done everytime and is a great asset to Infiniti. Please share my comment with Infiniti of Bedford.

Review

Beverly was an excellent service rep, efficient and friendly. When I called her on why the call took longer than quoted, she clearly explains that due to the sudden snowfall, more cars came into change to snow tires than expected which caused the delay. However, she promised that they would stay as late as needed to ensure all cars were completed that day, and I did not have to go back on Mon.

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Everything was great!

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great service

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I found the salesman Ed Johnson to be the easiest car salesperson I have ever worked with-a real pro.

Review

The staff (service dept., sales dept., front desk) at Infiniti of Bedford have always been courteous and polite to me. The service work performed has always been satisfactory. These are a few of the reasons why I keep coming back to have my car serviced at this dealership.